User Review
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If you’re been suckered or tempted to buy an engine or transmission from Engine and Transmission World, you have my sincere sympathies. You and I are among dozens of people, nationwide, who have either lost a lot of money or spent countless, fearful hours of frustration and fear regretting the decision to place an order with this ‘less-than-reputable’ online reseller of engines and transmissions. In my case, Engine and Transmission World eventually did deliver the goods, but at the time-consuming expenses of a huge labor bill for a 2nd Install from my repair shop and the $395 cost of a 2-year warranty which looks dubious at best.
Problems with Engine and Transmission World
Right now, my BMW 540i is running fine after the first transmission was sent to my Arvada repair shop, Colorado Engine, dead-on-arrival. Three months later, I’m out about $3500. Only $1,745 of my total bill was paid for the actual Transmission; $395 of which was for a 2-Year extended warranty which I thought was the prudent thing to do. Obviously, any repair shop would charge labor for installation and diagnostics of the faulty transmission. Removing and installing a transmission is a fairly labor intensive job. They aren’t going to uninstall and re-install the 2nd one for free. To the credit of Engine and Transmission World, they did get the 2nd transmission shipped free, to Colorado Engine fairly promptly and it did work. However, there are two other problems: One: The warranty has still not been activated. Two: Their advertised mileage on Engines and Transmissions is fishy and that’s putting it nicely. It appears to be an outright sham – as I will explain.
Engine and Transmission World False Mileage Claims
Okay, so here’s the scam: Go to the Transmission World Parts Search page to search for your engine and transmission. You will be taken to a configuration page that says, “Check our Inventory”: The first time I typed in the details of my model, a results page came back that said it had found a transmission with only 58,000 miles on it. Imagine how delighted I was to get a transmission with such low mileage. I was also very suspicious and asked them to provide a Carfax report of the car and Vin # this transmission of the car this transmission was pulled. They agreed to do so, but not until the order was paid for. I had to beg and plead for 2 days before they finally sent me a half-baked copy of a transmission with 38,000 miles on it from an old 740i. To make matters worse, long after the transmission was shipped, the same search turned up the same result. I had a buddy at work type in his car and also came up with very dubious, low-mileage results on engines and transmissions. The last time I checked it appears this company wisely no longer lists the mileage on their transmissions and engines online. Many others customers complained online about Engine and Transmission World and the way they falsely advertise parts that they don’t actually have in inventory. It appears that they simply source the part after they get the order and if you put them to test on the mileage they will dig up anything they can find to appease you. I noticed it was much more difficult communicating with Engine and Transmission World after they already had my money. When I had problems with the first transmission, I was put on hold for several minutes. Eventually, a very rude guy answered the call and when I told him my transmission didn’t work he told me it was because my repair shop didn’t install the filter. If I continued to have problems, they would need to call them directly. I verified with Colorado Engine that they most certainly did properly service and install the transmission with filter. Apparently, certified mechanics have a little more clout because after Colorado Engine called them, I was told a 2nd transmission was on the way. Thankfully, this one worked, but I was very afraid to even ask about the mileage on this particular transmission. Nobody knows, hence the reason for a 2 year warranty which brings me to the 2nd and current problem I had with this online transmission company.
Warranty Policy of Engine and Transmission World
The warranty I purchased from was $395.00 for two years which covered replacement of a transmission and up to $500 labor cost to repair it. Unfortunately, DOA transmissions don’t count. Transmission has to be installed and working properly for two months before the warranty kicks in. Does this sound like a company that stands behind it’s products and low-mileage false advertisements? Absolutely Not. The last nail in the coffin was when I got a letter from a company called, ELast Warranty in Montana. Apparently, this is a contractor that warrants the products for them. My letter came with a bottle of fluid additive. Included with the letter, were instructions which require me to take the car back to a certified shop to have a complete oil change and the additive installed within 14 days before they will activate the warranty. For one thing, any certified BMW mechanic will tell you that it is not a good idea to install anything other than OEM factory fluids to keep your car running properly. The 2nd thing is cost. I just paid for a brand new synthestic, Mobile-1 Oil change prior to bringing my car into the shop for the dead transmission. Now, they are going to charge me another $150-$200 before I can use my warranty. Yesterday, I called Engine and Transmission World to ask them to drop the warranty and refund my money. I was placed on hold for two minutes before a rude-sounding guy once again answered the phone, Parts. When I began explaining the reason for my call he put on hold without saying another word. I have no where else to turn: Do I just bite the bullet and take the 2 year warranty? Do I complain to a legal authority? For now, I decided the best thing I could do is warn everyone NOT to use this company.
Transmissions Rebuild Cost
The reason I couldn’t rebuild my current transmission was that the core was damaged. Colorado Engine could have sold me a core and rebuilt the transmission for a total of around $2900. That’s $600 cheaper than I paid and erases all the doubts and hardships of buying from an uncertain reseller online. The transmissions rebuild cost runs around $1300 to $1500 and usually come with a 3 to 6 month warranty. I’m convinced that the cost to find a new core and rebuild a transmission is cheaper than finding a used one, supposedly with low mileage that works. One thing is for certain: if you can find a good core both the labor and transmissions rebuild cost are certainly cheaper and safer than Engine and Transmission World.
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These guys are a joke at Engine and Transmission World. I got sent a bad engine a few months back and when I tried to claim a warranty, they said I did not activate my warranty within 10 days of receiving the engine. Apparently, I tried to activate my warranty on the 16th day. All of the statements in the article above are true. I encountered the rudeness and the actual mileages are questionable. When you read the warranty policies, there are so many backend clauses, that there is really not much warranty at all. I should have saved a little more money and got a remanufactured engine.
LET THE BUYER BEWARE!!!